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Brand on Demand makes customizing your merchandise simple, fast and reliable. Here’s what sets us apart:

• Brand-safe products – every item is pre-approved to meet KP brand guidelines.
• Live previews – see exactly how your product will look with your chosen logo and colors.
• Seamless Shopping – add Brand on Demand items to your cart alongside in-stock products and check out using KP’s procurement system.

It’s easy – just follow these steps:

1. Pick your product
2. Choose your color and quantity
3. Select your logo
4. Add to cart and check out – just like you would with any other item.

That’s it – custom gear, made simple.

Once you place your order:

• Our Special Order team reviews your selected logo
• After approval, production artwork is created and reviewed again
• Once finalized, your order moves into production and you’ll receive updates along the way.

Brand on Demand items ship directly from the manufacturer in 10-15 business days. Please note that while expedited shipping speeds up your delivery, it does NOT shorter the 10–15-day production time needed to create your items.

With Brand on Demand, everything is self-serve and online – no back-and-forth emails or forms. You can shop for custom items right alongside in-stock products, all in one seamless experience on the Brand Store.

Yes! Our integrated shopping cart supports both in-stock and Brand on Demand items and works with KP’s third-party procurement platform for a smooth checkout process.

Yes. The Special Order team reviews all Brand on Demand orders to ensure everything meets brand standards.

No. Orders cannot be batched on the backend to meet minimum quantity requirements. Each order must meet the requirements on its own.

For the majority of items, Brand on Demand is currently designed for bulk or team orders, not single-item personal purchases. Because these are custom-made products, there are minimum order quantities in place.

If you’re looking for individual items, check out the Brand Store’s in-stock products – no minimums required.

If you have any questions, our Customer Service Team is here to help. You can reach them via live chat or by calling 800-697-7623.

You will see a proof of your product in real time after you select your color and logo during the ordering process. No additional proof will be sent.

You will then receive an order confirmation email once your order is placed.

Yes! You will receive an order confirmation and a shipping confirmation with tracking information, just like with any other Brand Store order.

Acceptable Payment Methods for the Kaiser Permanente Brand Store:

• eCertificates
• Company/Department Charge (available for those authorized)
• Credit Cards
• Coupa

Acceptable credit cards are (Your credit card statement will reflect payment to “Diversity Press”.):

• Visa, American Express, MasterCard, Discover

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

For a printout of your receipt, click on My Account. Click on the Order History link to view your past orders. Select the relevant order for which you would like a receipt and print this page.

1. From COUPA or ONELINK connect to Diversity Press (supplier no. 100219216) Supplier Catalog.
2. Click on Retrieve Special Order Quote.
3. Enter the quote number referenced in your email into the form box and click the FIND button.
4. Review your shopping cart for accuracy (if something is not accurate, immediately contact the Customer Service Team KPBrandStore@Staples.com).
5. If satisfied with everything in your shopping cart, click the CONTINUE TO REQUISTION button.
6. Your line items will now be transferred from Diversity Press back to COUPA or ONELINK and a Purchase Requisition will be created.
7. From this point, the cart will go through the approval process, then convert to a Purchase Order. The Purchase Order will be transmitted electronically to Diversity Press from COUPA or ONELINK.

All in-stock Brand Store products ship directly from Diversity Press located in Indianapolis, IN. Diversity Press is a certified Minority Business Enterprise aligned with KP's total health commitment to fair and ethical business practices, sustainability and diversity prioritization.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 800-258-7623.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for shipping. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 800-697-3776 or e–mail us at KPbrandstore@Staples.com.

Call Customer Service at 800-697-3776 or e–mail us at KPbrandstore@Staples.com.

Yes, simply call us at 800-697-3776 or e–mail us at KPbrandstore@Staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

Please call Customer Service at 800-697-3776 to assist with all international inquiries.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 800-258-7623 or email us at client.relations6@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 800-697-3776 between the hours of 7 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 800-697-3776.

You can access past orders and invoices from the My Account page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page.

Call Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776 for more information.

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776.

You can redeem your eGift card by clicking “eGift Card” at checkout and then entering your eGift Card number or you can take the following actions to enter the eGift card number into your personal eGift card balance for future shopping.

• Go to My Account, where you'll see Your Balances.
• Click on Manage Gift Certificate(s).
• Enter the number and click on Add to Balance.

When its time to check out, you can choose to use all or just part of your eGift card balance.

eGift cards received can also be redeemed when you place an order through the phone. Call Customer Service at 800-697-3776 or e–mail us at KPbrandstore@Staples.com.

eGift Cards are easy, efficient and cost-effective, since the process is electronic.

These eGift cards work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eGift card amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eGift cards are added to your balance.

You are not required to use an eGift card, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eGift card or not. More than one eGift card may be combined as payment for one transaction.

• If you have multiple eGift cards, the website will automatically use them in a first in, first out sequence, so the oldest eGift card is redeemed first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eGift card balance when you check out.
• For assistance, call Customer Service at 800-697-3776 or e–mail us at KPbrandstore@Staples.com.

• Click on the eGift card or eCertificates link.
• Enter the quantity you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient's email address is required for electronic delivery of the gift certificate.
• If purchasing more than one eGift card you can enter recipients in one of three ways:
• Manually type in recipients name, email, from name and message.
• Send the certificates to your account Bulk Purchased eGift Cards dashboard so they can be distributed to recipients at a future date.
• Upload a spreadsheet with the name, email, from name and unique message information for up to 300 recipients. You can order more than 300 eGift cards in one order by uploading one CSV file, adding those 300 eGift cards to your cart, then uploading a secondary CSV with the next list of recipients. Please note eGift card messages must be 240 characters or fewer, including spaces and punctuation. Messages exceeding this limit in CSV uploads will be truncated.
• Click the 'Add to Cart' button. The eGift card will show in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the message you entered online. Please note: if uploading a spreadsheet, the email should be received 1-3 business days after the order is placed. If sending from your account Bulk Purchased eGift Cards dashboard, the email is sent immediately.
• Encourage recipients to enter their unique eGift Card number on their account as soon as possible. Until it is "banked" online in your account portal, the eGift card is the same as cash.

One of the bulk eGift card purchase options is to send the eGift cards to your account dashboard for later distribution. Follow these steps to access and take action:

• Login to your account and navigate to Bulk Purchased eGift Cards section.
• Click on Assign eGift Card(s)
• To assign or distribute eGift cards to new recipients, select Send Gift. This will open a window where you can enter recipient's name, email address, from name and message, then click Send Gift.
• You can also opt to select resend gift to resend the eGift card email to a previous recipient.
• The Download Report option at the top right of the dashboard allows you to download the list of eGift cards and easily see a list of the recipients, email addresses, dates gifted and messages for each recipient.

Once you've received an eGift Card you can choose to bank it to your account to save for later or you can shop right away and enter the eGift card as a form of payment in your shopping cart when checking out.

Bank eGift card via email:

• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click 'Add to Balance' button.
• That's it! Your eGift card is "banked"!

You can also credit an eGift card by navigating through your 'My Account' portal.

• You will be prompted to log in, if you haven't already done so.
• Enter the eGift card number in the input field.
• Click 'Add to Balance' button.
• That's it! Your balance will update, and you can use this eGift card at any time.

Yes, you can check your eGift card balance here.

Any eGift Card not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.

Attention California Residents: Californias Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you're concerned about product safety, and we take all the necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link on the product page for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.